EMC Australia
EMC Corporation is the world leader in information storage systems, software, networks and services and the provider of the most robust, secure, and trusted information storage infrastructure in the world. Major customers include the world's largest banks and financial services firms, manufacturers, telecommunications providers, airlines, transportation companies, Internet providers, retailers, educational institutions and regional and national government agencies.

EMC is recognised on the BusinessWeek 50 list of the top-performing companies among the S&P 500, IndustryWeek's World's Best-Managed Companies , and the Fortune 500. EMC is also among Fortune's 100 Fastest Growing Companies , 100 Best Companies to Work For , America's Most Admired and Global Most Admired.

EMC’s total consolidated revenue from 2001 was $7.09 billion. For the full year in 2001, EMC’s revenue from networked information storage grew 26% from 2000, reaching $2.68 billion. The most recent projections from IDC indicate the EMC’s 2001 marketshare in networked information storage (SAN and NAS) was 39%, exceeding the combined revenues of the next three vendors. Revenue from information management software grew 9% in 2001 compared with 2000, reaching a record $1.56 billion and building on EMC’s market leading position in storage management software. EMC’s major investments in customer and professional services also continued to pay off in 2001 as services revenue for the full year reached a record $972 million, 59% higher than 2000.

EMC is represented by more than 100 sales offices and distribution partners in more than 50 countries and has the world's largest storage-dedicated direct sales and service force. Many of the world's major computer companies resell EMC's systems and software, including NEC, Fujitsu Siemens, Unisys, Group Bull and NCR. EMC has also formed alliances with leading software, networking and services companies, including Accenture, KPMG, Microsoft, SAP and Oracle, to better serve customers.

An independent survey underscored EMC's stellar approval ratings. In an InformationWeek survey of 385 IT professionals, EMC was rated the highest in overall satisfaction among nine storage vendors, and No. 1 in five other critically important categories, including product reliability, interoperability standards, service-level guarantees, product innovation and after-sale service.

Fujitsu Australia
Local leverage on global resources
Fujitsu is a very diverse organisation and a world leader in the Information and Communications Technology (ICT) and Microelectronics industries. Our global network of over 500 companies spans 100 countries and employs more than 180,000 people.

We are playing a major role in bringing the world to the Internet and the Internet to the world. In North America, Fujitsu is the leading supplier of synchronous optical network communications systems that are the backbone of the Internet. In Europe, we are linking homes and businesses to new Internet-based entertainment and commercial services. In Asia, our ultra-high-speed optical networks are supplanting slower electronic networks for Internet transmission and in Japan, Fujitsu is the leading Information Technology company and the No. 1 Internet service provider.

In Australia and New Zealand, we have an enviable track record in transforming the operations of public and private enterprises by delivering the best technology and e-Business solutions available in the world today. Our products and services - from notebooks to PCs and high-speed Intel-based servers, to data centres, award winning call centres, coast-to-coast telecommunications networks, dedicated Retail solutions and sophisticated e-Business applications - are powering the Internet economy.

Our local knowledge and experience is enhanced and complemented by the resources of the Fujitsu group of companies, particularly ICL, one of Europe's leading e-Businesses, the DMR Consulting Group, Amdahl Corporation and Fujitsu's telecommunications subsidiaries in Europe and the USA.

We recognise that no single company has a monopoly on great ideas or great technology. To ensure we can bring the best end-to-end solutions to our customers we partner with some of the most advanced technology companies in the world including Microsoft, Cisco Systems, Oracle and Sun Microsystems.

Our Australasian development centres evidence Fujitsu's commitment to local manufacture and R&D. In Sydney, the Fujitsu Australia Software Technology group develops global software solutions, including the middleware applications that allow companies to maximise online business potential by integrating diverse computing systems. Melbourne is home to our local manufacturing plant as well as R&D engineers developing state-of-the-art telecommunications products for local and world markets

Did you know?

• We are the largest supplier of Retail solutions in Australia and innovators in touchscreen technology at point-of-sale
• We designed, built and now operate the world's first digital interactive TV service for NTL in the UK
• We created the first Internet refrigerator to show how the Internet will merge into our everyday lives
• Fujitsu is one of Australasia's leading providers of outsourcing services including infrastructure management, help desks and call centres. Our contact centre operations won successive Australian ISP Help Desk Awards in 1999, 2000 and 2001
• We are the No. 1 supplier of hard disk drives for desktops in Australia and New Zealand
• Fujitsu is one of the largest suppliers of ATMs in the world with machines dispensing stamps, processing loan applications and booking theatre tickets as well as providing traditional cash dispensing functions
• We were the first supplier to deliver a commercial transmission system offering more than one terabit of data transmission per second over fibre optic cable

Mainstar International
Mainstar International (Mainstar Software Corporation & Mainstar) is a mainframe and open systems software, consulting and education company, with its principle headquarters in Bellevue, Washington. Mainstar has been in business since 1979 and currently operates seven sales offices in various locations across the U.S., as well as a sales and support office in the U.K and Australia.

Software Background
Beginning in 1979 Mainstar (operating under the corporate name of Software Information Services, Inc.) was primarily an education and services company, specializing in mainframe storage management topics (data and storage management, backup and recovery, and disaster recovery). Throughout the 1980’s, Mainstar was a major subcontract vendor to Amdahl and HDS for training services at their respective education centers throughout the world.

In 1989, Mainstar was the first company to bring to market a mainframe (OS/390) HSM reporting product, demonstrating the foresight to recognize a need for HSM tools to better manage an ever-burgeoning DASD environment. This original product, entitled HSM Reporter/Manager, has evolved into a suite of mainframe HSM management products, including HSM FastAudit, Storage Manager, and VSAM Manager.

This expertise led to development of Mainstar’s disaster recovery suite of products, including ABARS Manager, ASAP, and a collection of ABARS-related utility products, designed for comprehensive OS/390 disaster recovery support. These products add significant functionality to IBM’s base Aggregate Backup And Recovery Support (ABARS) within HSM, and as a result, both IBM and HDS are resellers of this software. ABARS, coupled with the Mainstar ABARS-related products, is rapidly becoming a leader in disaster recovery support, as well as for local recovery, enabling all other forms of disaster backup and recovery software to be discarded.

Large-Scale Consulting Services
Mainstar’s consulting division was created in 1991, with the objective of applying our substantial HSM and SMS knowledge to solve our customers’ problems. Our consultants are in constant demand. Our engagements have included:

• Full ABARS implementation at Ford and American Express;
• An SMS and ABARS implementation at the Federal Reserve Bank of New York;
• An HSM/SMS/ABARS implementation at Delta Airlines;
• a TMM conversion at Johnson & Johnson;
• SMS implementations at Kaiser Permenente, The Gap, Pioneer Data Systems, and Fingerhut;
• Long-term day-to-day DASD storage management at United Airlines and Pacific Power.

Mainstar International: Phone (02) 9888-1777  Fax (02) 9888-1588  email:AustAdmin@mainstar.com

CPT Global
History
CPT was founded in 1993 providing technical consulting in capacity planning, performance tuning, and testing services to a small number of major IT users. CPT expanded into the provision of technical IT consulting services for the Mid-Range platforms. This expansion continued into Sydney and London in 1998, followed with the establishment of the Canberra office and the training division in 2000.

Also in 2000, CPT Global Limited listed in the ASX (CGO). A management of IT practice to supplement CPT’s technical consulting services was established in 2001.

This service offering was further enhanced in January 2002 by the acquisition of Deakin Management Consulting, an Australian IT, Management Consulting and Project Management Business.

CPT’s Operations
CPT is an established and proven IT consulting and training services company operating. In Australia, CPT is a market leader in the provision of technical solutions for capacity planning, performance tuning, testing and training. CPT also provides consulting services, working with IT Management to implement new delivery models in multi-sourcing environments.

CPT delivers solutions to clients that enhance the control, stability, efficiency, reliability and cost effectiveness of Mainframe, Mid-Range and Internet applications. CPT draws on the experience and skills of more that 220 consultants, all of whom are experts in their fields. CPT”s clients include many major corporations and government organisations in Australia as well as in the UK, USA, Europe, South Africa and New Zealand.

CPT differentiates itself from its competitors by the extensive technical and industry experience of its consultants. We use industry-standard methodologies and work processes and have a detailed knowledge of tools that support our core competencies. A key focus is automation.

Since its inception, CPT has progressively expanded its range of client services and its ability to deliver cross-discipline services.

CPT Global Limited:
Phone (03)9690 3911 Fax (03) 9690 3206 email:info@CPTglobal.com www.CPTglobal.com

Integrated Research
Integrated Research is a leading developer of real-time systems and application management solutions for high-availability distributed computing environments based on the proven PROGNOSIS® architecture.

The world’s largest bank, telecommunication company, stock exchange, computer hardware manufacture and ISP all rely on IR solutions - as do customers in over 40 countries.

IR is a publicly listed company with offices in the USA, Europe and Australia, and a distribution network spanning more than 60 countries.

Through the global success of its PROGNOSIS products, IR has become the largest supplier of systems management solutions for the highest-availability computing environment in the world - HP NonStop™.

PROGNOSIS is a family of powerful, real-time, integrated systems management products that optimizes the performance and availability of Windows, UNIX, Linux and HP NonStop environments.

Built on a proven, distributed architecture, PROGNOSIS offers exceptional breadth and depth of functionality to manage servers, networks, applications and databases, from any point on the network.

PROGNOSIS is easy to use and integrates seamlessly with existing infrastructures. It delivers rapid deployment in mission-critical computing environments, where maximum performance and continuous availability is vital.

With a transparent pricing model, PROGNOSIS is built to deliver rapid, measurable return on your investment, and helps organizations leverage existing systems investment for sustainable competitive advantage.

PROGNOSIS® IP Telephony Manager is a comprehensive software solution that reduces the cost and complexity of deploying and managing Cisco CallManager and Cisco AVVID environments.

Quick to install and easy to use, IP Telephony Manager provides effective management facilities for rapidly implementing, managing and optimizing IP telephony from day one.

IP Telephony Manager is also designed to manage a wide range of Cisco AVVID products such as Cisco Unity, IPCC, IP/IVR and Cisco AVVID Partner applications.

IP Telephony Manager is Cisco Systems Verified, IBM ServerProven and CT Labs Tested; no other product does more to optimize performance, availability, and return on your IP telephony investment.

For more information on Integrated Research or PROGNOSIS, visit www.ir.com

Merrill Consultants
In 1980, the original Merrill's Guide To Computer Performance Evaluation Using the SAS System, a 395-page book and tape of SAS programs, was published by SAS Institute. In 1984, SAS Institute published Merrill's Expanded Guide, an 867-page book, and distributed the MXG Software, a fully supported product of Merrill Consultants based on the original "Merrill Macros". In 1987, the 630-page MXG Supplement was published by SAS Institute. In 1991, Merrill Consultants bundled the sale and support of MXG Software, and began selling the books ourselves.

But to understand what MXG is really all about requires you to know a little about who we are. Our entire company philosophy revolves around several concepts that are near and dear to us. One of them is the ancient concept of Sharing Information. That was what computers were supposed to provide our civilization-a means whereby many users could share and exchange information designed to advance their work and expedite output in a minimum of time. That's exactly what MXG Software does: we share all that we know about Computer Performance Evaluation with bright users who share and contribute their discoveries with us to share with you. [And we give credit in our MXG Newsletter and in Chapter 99 to every user who has contributed to MXG!

We make it easy, since we ALWAYS distribute 100% source code.

Another concept we hold dear is Efficiency. Good quality software does not need to cost an arm and a leg, plus your firstborn child, and should not require multi-page negotiated contracts designed by lawyers. Our price is the same for each data center, and does not depend on the size nor on the number of CPUs at that site. MXG is single priced and will never charge for additional components; it also does not check CPU serial numbers-we trust our honest users. From the smallest computer shop to the largest megadata center with 10-digit budgets, everyone pays the same price, and everyone signs the same agreement.

But most importantly, we are a Service company. Our whole aim in life is to provide support and maintenance to our technical folks who spend their days, nights, and weekends making data centers run smoothly. That's why we often answer our phone on weekends, and have 24-hour fax service, because we believe the Technical CPE person is a data center's most valuable resource. We are devoted to our technical user, and do our best to deliver nearly perfect code, and to document the constant change in hardware, software, and technology through technical MXG Newsletters.

We are a Mom and Dad Texas Software Company, based in Dallas, and we are proud to be a leader in demonstrating that small businesses can provide extremely high quality mainframe software with word-of-mouth marketing! MXG Software has been installed in over 6,000 sites, in all 50 states, and in 52 countries! Our price was changed once since 1984, and we don't plan to change our price again until after the third Woodstock, in August, 2019.

Rufunsa Technology Services
Rufunsa Technology Services has provided specialist IT professional support since 1993. Our services are aimed exclusively managers of large-scale enterprise server systems. Rufunsa's business is split into two distinct service offerings: Technical Library Administration outsourcing, and specialist enterprise server infrastructure staff Recruitment and Contracting.

Technical Library Administration Service (TLAS)
Rufunsa's TLAS provides specialist library Consultants, and utilises our unique Library Management Software to administer and provide access to Clients' entire library environment, regardless of document source and storage medium. TLAS Librarians work under the direction of Rufunsa's TLAS Business Manager, and both meet regularly with applicable Client Managers to track planned H/W and S/W changes to ensure the library properly reflects Client technical environments.

Rufunsa has developed our Library Management System (LMS) to provide an integrated online catalogue of hard copy and softcopy titles. LMS facilitates management of both hard copy and CD based libraries, and provides direct access to Intranet/Internet based books for Client staff. Through the LMS search facility, users have always been able to quickly find the location of a hardcopy document - without necessarily knowing the complete name of the document. Now, Rufunsa has added the capability to access softcopy versions of a document directly from LMS. First, a user looks up the manual required in the LMS catalogue. Then, via a “View Manual Online button”, LMS automatically defaults to a Server based book or, if not available, goes directly to the manual’s Internet URL address, and opens the manual at the index page - without further Client intervention required. Rufunsa takes care of URL address maintenance in LMS as part of our overall Library Administration Service

IT Contracting & Recruitment
Our contracting and recruitment service specialises in the placement of IT infrastructure management, operating systems support, DBMS, data and network communications, UNIX administration and systems engineering, security, storage management and operations professionals - expertise for the whole enterprise server infrastructure environment.

Our aim has been to differentiate ourselves from our competitors through our specialisation and quality customer service. Our Clients appreciate our ability to understand their technical environments and recruiting needs, and many Candidates choose to place their CVs with Rufunsa, exclusively, because of our affinity with their technical background and our focus on an open, supportive, and ethical relationship.

Our value add services include staff retention and recruitment strategies: spot market intelligence about competition for rare skills, staff marketability (retention/loss potential), market salary packages (considering job functionality and responsibilities - not just job titles), and outplacement support. And for the individual: career counselling and job search strategies.

ASG Software Solutions
*ASG Software Solutions now includes the Landmark range of TMon performance monitors for the Mainframe and Client Server environments.

Founded in 1986, ASG has 1000 employees and $200 million in revenues, serving the majority of Global 5000 companies. ASG has 7,000 customer sites and over 18,000 software licenses worldwide.

ASG is a privately held global enterprise software and professional services firm with a full range of software soutions in applications, operations, performance and information management. Through our wealth of technologies developed in-house and by strategic acqusitions, we help Mainframe, client server and desktop clients mobilise their resources to boost productivity and enhance performance through intelligent use of technology. More than 30% of our employees focus exclusively on product development in order to ensure our products respond to the changing needs of our clients.

We are devoted to helping clients reduce operating costs, enhance customer service and differentiate their products in the marketplace. Our customer satisfaction rate is over 90%. Our client portfolio includes industry leaders such as Air France, American Express, Coca Cola, Daimler Chrysler, General Electric, IBM, Lockheed Martin, and in Australia, many Federal and State Government departments and other corporate organisations.

Capacity Reporting Services
Capacity Reporting Services (CRS) is a Canberra based SME formed in October 1996 and provides cost effective: service level, performance and capacity management reporting services and tools.

CRS has many years of experience in management reporting with specialised skills in the:

• analysis and review of existing reporting procedures;
• improvement of reporting procedures where necessary;
• development of cross platform IT management reporting systems;
• development and management of service level agreements; and
• automation of management reporting systems through the use of our proprietary toolset CapTell.

CapTell, and associated services automates the production of monthly service level, performance and capacity reports. Particularly relevant in an outsourced environment where service credits apply if service levels are missed. CapTell consolidates data from many disparate sources into a central data repository that is then analysed, graphed and linked into an integrated word processor.

Data sources include but of course are not limited to:

• Call Centre management systems
• Help Desks statistics
• OS390 performance data;
• Windows NT/2000 performance and event data;
• UNIX performance data;
• Network Management Systems.

Once the initial analysis has been completed subsequent reports can be produced simply be importing the latest data. Capacity Reporting Services ensures that the IT services being delivered continue to meet or exceed your business requirements.